DESCRIPTION: CUSTOMER SUPPORT SPECIALIST
The Customer Support Specialist will be responsible for ensuring the ilumi community has an exceptional and positive experience when using ilumi products and engaging with the ilumi brand. This position will be directly responsible for responding to and addressing issues from customers. In addition, the position will be responsible for identifying patterns of issues or requests in interacting with the customer base, communicating those to the rest of the ilumi team, and taking an active role to implement changes and initiatives that will improve the ilumi community’s experience.
Education and Experience:
We are a team of passionate and motivated individuals that strive to transform ordinary things into extraordinary experiences that improve people's lives and the planet. Cofounders Swapnil Bora and Corey Egan created ilumi through a winning business plan competition while classmates at the University of Texas at Dallas in 2010. What started as a simple dorm-room idea to transform lighting went on to raise over $500k via crowdfunding and appear on Shark Tank with an investment from Mark Cuban in 2014. Now ilumi Smartbulbs are lighting up homes, offices, and stores all over the world, helping people to unlock the power of light and enjoy better lighting for better living.